Tech Help

What Is Canvas?

Canvas is the where course content, grades, and communication will reside for this course. It is important that you become familiar with it!

You can access Canvas through utah.instructure.com or through the CIS Portal Links to an external site..

Canvas Student Orientation

If you are new to Canvas, review the Canvas Student Orientation (Links to an external site.) materials.

Device Requirements

To ensure you have access to the full course, you will need:

• Computer: Reliable access to a computer (desktop or laptop)
  • Use of a mobile device (tablet, smartphone, etc.) will not be sufficient to complete this course, as not all content is guaranteed to be compatible. Please ensure you have access to a computer to complete quizzes, assignments, and discussions.
• Internet: An internet connection fast enough to stream videos online
  • Students can choose to download lecture videos to be viewed offline, if instructors have enabled downloading of these videos. For instructions on how to do this, view Teaching & Learning Technologies' article on Downloading Video Lectures Links to an external site..
• Webcam & Microphone:
  • Utilize these for meeting with your instructor/TA via Zoom conferencing.

Browser Compatibility

Occasionally, browsers encounter problems with Canvas features because of updates and incompatibilities. 

Teaching & Learning Technologies (Links to an external site.) recommends that you have the latest version of at least two of the following browsers installed:

• Download: Google Chrome Links to an external site. (Preferred)
• Download: Firefox Links to an external site.

As of 2019, Canvas does not support use of Internet Explorer.

To learn more details about browsers and plug-ins that work best with Canvas, view the Canvas Community's page on Canvas Browser Technical Requirements Links to an external site..

Profile

At the beginning of each semester, it is recommended that you update your profile with a recent photo of yourself, your contact information, a short introduction to you and your background, and any relevant links you may like to include (LinkedIn, portfolio site, etc.). This allows your instructor, TA's, and other students to get to know you better!

For more information about how to update your profile, view the Canvas Community's page on Updating Your Canvas Profile Links to an external site..

Notifications

At the beginning of each semester, it is strongly recommended that you update your notification preferences to ensure you are receiving appropriate updates for each of your courses. This is important, as you may otherwise miss important updates on course content.

For more information about how to update your notification settings, view the Canvas Community's page on Changing Canvas Notification Preferences Links to an external site..

Time zone settings

To ensure you are viewing due dates and times correctly, as well as events in the calendar, set your student Canvas time zone to your current location. If you do not change your time zone, all due dates and times listed in Canvas default to Mountain Time (MT).

All times written throughout the course (e.g. office hours written in the syllabus) are in Mountain Time, unless stated otherwise.

For more information about how to update your settings, view the Canvas Community's page on Setting Time Zone Preferences Links to an external site..

General Canvas Help

Click the " Help" button in Canvas (when on your desktop), or contact:

Phone: +1 844-527-032
Chat: Canvas Live Help Chat

Help is available 24 hours a day, 7 days a week.

You can also explore the following web resources for more guides and tutorials on using Canvas:

• Read the Canvas Student Guides Links to an external site.

• Search for help articles at the University of Utah Knowledge Base Links to an external site.

Help with My Media, Media Gallery, Kaltura, & Recording Canvas Videos

For help with My Media, Media Gallery, Kaltura, and recording videos in Canvas, contact:

Phone: 801-581-6112 (option 3)
 Email: classhelp@utah.edu 

Help is available Monday through Friday (9:00AM to 5:00PM).

For help with UMail, uNID, VPN, Box, Office 365, and CIS log-in, contact the Campus Help Desk Links to an external site.:

Phone: 801-581-4000 (option 1)
 Email: helpdesk@utah.edu 
Website: https://it.utah.edu/help/ Links to an external site.

Help is available Monday through Saturday. Please visit the Campus Help Desk website for more information on help desk hours.

Contact the Marriott Library for help with any library-hosted streaming videos or online course reserve content in your classes:

Phone: 801-585-9521
Chat: Start a Live Chat Links to an external site.
Email: Use the Question Submission Form Links to an external site. to send an email to the library
Website: https://www.lib.utah.edu/ Links to an external site.

For help with exams, contact:

Phone: 801-581-6112 (option 3)
Email: examhelp@utah.edu 

Exam help is available Monday through Friday (9:00AM to 5:00PM).

General computer support is available through the Marriott Library Knowledge Commons, and can answer questions about your Windows or Mac machines, as well as questions about commonly used software, such as PowerPoint and Excel. 

Submit a ticket to get help:

Windows Users: Submit ticket Links to an external site.
Mac Users: Submit ticket Links to an external site.